🤔 F.A.Q 🤔

Heyswift is a web host performance monitoring tool which tells you how quickly your web hosting server responds to requests.

Getting started is easy. Just create an account with us, fill up the URL you would like monitored, and a node to test it from. Your web hosting performance will be reflected in no time at all, and will be continuously monitored hourly.

We’ll even deliver a performance report right to your inbox every month, so you’ll be updated on your server speed. Best of all, this service won’t cost you a single cent!

We have a group of servers from 10 locations around the world to act as our testing nodes. The sole purpose of these nodes are to measure how fast your web hosting provider responds to its pings.

When a user enters a URL into the tool, Heyswift mimics the experience of having one person from your selected location visiting your website.

Technically, it’s sending a ping to your server, and measuring the time it takes for your server to respond!

Heyswift is able to track domains, and IP addresses that are mapped to the server. Any sub-URLs are automatically resolved to the root domain, as we track the server’s performance!

Currently, you’re only allowed to monitor 1 URL per account. However, plans to expand the number of URLs monitored per account is already in the pipeline!

Heyswift runs tests using a cloud provider which provides us with the highest throughput and lowest latency. This helps us produce consistent results.

Furthermore, we increase the accuracy of our reports by testing the server speeds every hour. The data collected from the report produces meaningful, consistent results, as compared to speed tests that are only run once.

Currently, we have a total of 10 nodes around the world to monitor your server speed from, which are:

• US West
• US East
• London
• Singapore
• Bangalore
• Sydney
• Japan
• Canada
• Germany

Yes! In terms of location, feel free to request by writing in to us over here!

Currently, only single node tracking is supported by our API.

However, we have plans to include multi-node tracking in the near future. Let us know if you’re interested by sending us a message, so you’ll be invited for the beta test. 

Server speed is critical for a website to be successful.

Users want what they want as fast as possible, and if your site load speed doesn’t match up to their expectations, they’ll navigate away, not even giving your site a second thought.

In short, fast servers lead to fast websites, which means increased conversions, sales, and profits!

Ideally, you’ll want your website to load under 3 seconds. Any longer and you’ll run the risk of users navigating away and forgetting about your site.

Website speed depends on a variety of factors, but can be narrowed down into 2 major factors: the site’s design (coding, cache plugins, etc) & the server speed.

Think of it as a car – the server speed is the engine and the site’s design is the car’s bodywork.

You can have the lightest, most aerodynamic body kit installed on your car, but if it’s running an old decrepit engine, you’ll be going nowhere real fast.

In other words, you’ll want your server to be as responsive as possible, so the website’s code can work its magic.

In terms of hard numbers, Google recommends a server response time of 200ms, but we think that a really good server should respond in 180ms – 10% faster than Google’s recommendation.

There could be a plethora of reasons why you’re experiencing slow site load speeds. It might be due to:

• Server location
  If your server is located too far from your target market, it’ll take longer for the data to reach their screens, hence slow loading speeds.

• Heavy Traffic
  If you’ve got a lot of visitors, your server may not be able to handle them all, causing your site to slow to a crawl.

• Unoptimized images
  Using nice looking graphics and photos will make your site look all pretty and dolled up, but if they’re in heavy formats like TIFF or they will only make your site feel heavy and bloated. Optimize those images!

• Code Density
  The messier a cable is, the longer it’ll take to untangle. Same goes for your website code. If it’s really messy with lines of excess coding, it’s gonna take ages to read.

• Server performance
  If your server’s performance is poor, literally nothing in your website will load up fast. Basically, a slow server always leads to a slow start.

The good thing is, with Heyswift we can always determine if your server performance is the one causing your site speed woes, so you can fix the bottleneck! 

Although we can’t pinpoint exactly what is causing the slowdowns, Heyswift can help you determine if it’s your web hosting, or your web-code which causes the slowdowns. 

By monitoring the performance of your web hosting over a period of time, we’ll be able to provide you with a clearer picture of your server’s overall performance, peak traffic periods and when/if there’s a dip in performance!

There are plenty of things you can do to improve your website speed. Here’s a few.

• Upgrade to a better web host
  You’ll want to pick a provider that will be able to respond quickly to requests! Remember, quick response times directly affect conversions!

• Move to a server that’s closer to your audience
  Server distance affects the speed your site will load for your users. Pick a datacenter that’s closest to your audience!

• Utilize a Content Delivery Network
  By utilizing a CDN, your data will be available on datacenters all over the world. This ensures fast loading speeds no matter where your audience is!

• Trim your code
  Dense, messy codes tend to cause your site to load slower. Go through your code line by line to get rid of all the unnecessary bits.

• Optimize images
  Images are usually the culprit when it comes to slow loading websites. Crop your image down to the EXACT size you need it to be, and compress them before uploading.

The best thing you can do for your website is to keep track of the latest web development updates and to never stop learning. Attend online courses to always keep up to date!

Heyswift will cost you exactly 6 Monopoly Dollars. Okay,  just kidding. We’re a generous bunch, so we’ve decided to make Heyswift completely free to use. 

However,  if you’d like to use our API as a solution for your enterprise, do contact us for a reasonable quotation!

While other speed monitoring tools focus on overall speed, Heyswift’s API focuses solely on server speed. By focusing on only tracking server speed, we’re able to determine if your server is slowing down your website, or your webcode. 

We also track your server every hour, and your data is available for 60 days so you can monitor the graph and use the data to develop sales strategies and campaigns!

At the moment, we do not have a mobile app. If you’d like us to build one, spread the word about Heyswift! If we get enough users, we might be able to convince the chief to get the mobile version up and going.

We’re pretty sure you’re curious about how we rank your webhost’s performance, so we’ve broken it down for your convenience.

Anything below 180 ms is ranked A+

181 ms -210 ms is ranked A

211 ms – 220 ms is ranked B+

221 ms – 240 ms is ranked B

241 ms – 280 ms is ranked C+

281 ms – 360 ms is ranked C

361 ms – 520 ms is ranked D+

521 ms – 840 ms is ranked D

841 ms – 1,480 ms is ranked E+

Anything above 1,480 ms is ranked E

In order for you to get the best out of your web hosting, your server should rank B+ and above. At the very least, it should be ranked at C+ .

It’s not possible for us to provide you with data that is 100% accurate, as traffic gets routed through ISPs, which can cause inconsistencies.

However, the results from our tests do provide you with an excellent reference on how fast your web hosting server is!

We are unable to provide you with an option to download your performance report. But, on the first day of each month, we’ll send you a little summary of your web hosting’s performance through email so you can stay updated.

Alternatively, you can also view a history of your server performance on Heyswift! 

While we won’t be able to store your data forever, we’re able to provide you with  access to the last 60 days of data. 

All you have to do is select “last 60 days” in the drop down menu of the host performance graph, and you’ll be presented with a chart of your server’s performance.

We don’t have a notification feature yet, but we are considering implementing it via SMS and email alerts. If you feel that this is an essential feature, do drop us a message.

Your Website’s performance report will be in the UTC +00:00 time zone.

We’re always on the lookout for new suggestions and requests! Feel free to write in to us here.

If we can accommodate your request, we will!

If you need support assistance, write in to us here and we’ll reach out to you via e-mail!

Yes, Heyswift stores your data for 60 days, so you can pull up the reports if you need to.

The screenshot below is an example of the kind of user information we store.

We also have a dedicated privacy policy to help keep your data safe! Click here if you’re inclined to check it out.

As Heyswift is a tool that’s completely free to use, we don’t have any terms. Basically, we’re basing this on goodwill. Don’t abuse the tool and we’re good!

Having said that, we won’t be liable for any damages caused by direct or indirect use of the tool.

Heyswift shouldn’t affect the speed of your website at all, as our speed tests are only run on an hourly basis. All we do is establish a connection to your web server, and measure the time it takes for it to respond to the ping.

It’s the equivalent of having 1 extra user visiting your site every hour.

In other words, Heyswift is  engineered to be remarkably lightweight, to not affect your site speed at all.

Heyswift is purely web based! In short, you won’t need to download a thing.

Of course you can! All you have to do is contact support here to let us know you want us to remove your account.

We’re a bunch of people that love collaborating with other folk on their projects!

If you’d like to have your own server speed tracking tool on your website (like Bitcatcha and HostScore), do get in touch with us and we can discuss the terms of using our API.

If you’re looking for a solution to track your cluster of web servers / app, feel free to reach out to us and we can explore the possibilities.

As previously mentioned, it’s completely free to use our tool on Heyswift, but collaboration charges do apply. Don’t hesitate to reach out to us for discussion though, as the terms of collaboration does not necessarily have to be monetary. 

If you’ve used our tool and found it useful, do share it with a friend! We could use all the exposure we can get 🙂